Join Eaton's Electrical sector in Burlington, ON or Lachine, QC as a Customer Success Technical Specialist. Leverage your technical skills to provide support ensuring customer satisfaction and effective order management.
In this pivotal role, you'll be responsible for delivering technical assistance to customers, distributors, and Field Sales. Your expertise will help manage customer orders, expedite shipments, and ensure error-free transactions within a rapid-paced global environment. Communication skills are essential as you clarify technical information and handle inquiries efficiently.
Key Responsibilities:
• Provide technical support and product information to customers
• Manage and expedite orders, ensuring timely processing
• Maintain organized files of customer orders and contacts
• Collaborate in cross-functional teams to resolve customer issues
• Mentor colleagues on product knowledge and support
Requirements:
• University degree or college diploma required
• Minimum 3 years of customer service experience
• Knowledge of ERP/order management systems
• Proficiency in CRM platforms
• Bilingual in English and French preferred
Bring your communication and problem-solving skills to Eaton, enhancing customer satisfaction and operational efficiency.
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