Lead the future of customer experience as a Senior Engineering Manager at Dialpad. Spearhead calling experience enhancements with real-time audio engineering and AI integration. This strategic role directly reports to the VP of Engineering and emphasizes leadership across Dialpad's global engineering teams.

In this position, you will be responsible for overseeing large-scale projects, defining the team's vision, and maintaining a top-notch calling experience on both the frontend and backend. You will also be hands-on in code development initially to ensure smooth team collaborations and high-quality delivery. Key Responsibilities:
Lead and mentor a global team of engineers
Define the vision and roadmap aligned to product partners
Own projects from requirements gathering to delivery
Ensure a seamless calling experience for agents
Advocate for AI-native development practices Requirements:
5+ years in leading engineering teams
10+ years in engineering roles
Solid background in real-time communications technologies
Proficient in full-stack development
Experience with cloud-native architectures Drive innovation in customer interactions by leading Dialpad's engineering initiatives effectively.

📌 Senior Engineering Manager At Dialpad Vancouver
🏢 Socket.dev
📍 Vancouver