Step into a key technical role as a Senior IT Support Analyst with SIMNET based in Whitby, Ontario. Your solid troubleshooting abilities will enhance client projects and support team development. In this role, you'll become the escalation point for Level 1 support while managing numerous technical issues, ranging from hardware failures to network troubleshooting.

You'll ensure client satisfaction through regular communication and effective ticket resolution. Furthermore, you'll document processes and best practices to enhance overall team efficiency and training. Key Responsibilities:
Act as escalation point for complex troubleshooting
Manage ticketing system for prompt resolution
Update clients on their support ticket status
Monitor systems using RMM tools for potential issues
Train and mentor L1 Technicians effectively Requirements:
3+ years of solid IT support experience
Robust expertise in Microsoft technologies
Basic to intermediate PowerShell scripting knowledge
Experience in ITIL-driven settings is required
Documentation skills using platforms like Hudu necessary Utilize your expertise to support client needs and enhance team knowledge as part of SIMNET's dedicated staff.

📌 Senior It Support Analyst At Simnet, Whitby (Canada)
🏢 SIMNET
📍 Canada