Optimize client solutions as a Senior Consultant specializing in Dynamics 365 Customer Engagement with BDO Canada. This full time role enhances advisory services and post-implementation support. In this senior client-facing role, you'll transition BDO's service engagements from reactive support to a more strategic advisory approach.
Your expertise will ensure clients maximize their investments in Dynamics 365 CE and Power Platform capabilities. You will proactively identify prospects for operational improvements while fostering a customer-first culture within your engagements. Key Responsibilities:
Deliver advisory services focused on client success
Conduct structured discussions and value-oriented analyses
Resolve complex issues with advanced troubleshooting
Design repeatable optimization services for clients
Facilitate training and knowledge-sharing sessions Requirements:
At least 7 years in Dynamics 365 Customer Engagement
3+ years in a senior Power BI role
Must hold multiple relevant Microsoft certifications
Experience with Dataverse and Microsoft cloud
Solid analytical and communication skills Leverage your deep expertise in Dynamics 365 to enhance client success and streamline their operations.