Lead a passionate team in redefining customer experience at the company as the Director of CX Business Systems. Drive strategic initiatives and technology adoption to enhance customer engagement. As a pivotal leadership role, the Director of Customer Experience Systems will spearhead the Post Sales/CX business systems team. With over 15 years of expertise, you’ll be responsible for advancing technology strategies and implementing best practices across key customer functions. This position requires innovation, accountability, and a commitment to operational excellence. Key Responsibilities:



- Lead and empower a energetic team of BSAs and TPMs - Ensure delivery excellence through clear project documentation - Build relationships with CX executive stakeholders - Oversee the implementation and governance of CX systems - Drive AI adoption within CX workflows Requirements: - Bachelor's degree in IT, Computer Science, or related field - 15+ years in Business Systems, 5 years in leadership - Proven experience in delivering technology initiatives - Familiar with Salesforce and other CX tools - Strong communication and stakeholder management skills Elevate the company's customer experience landscape by leveraging technology and your leadership skills. #J-18808-Ljbffr

📌 Director Of Customer Experience Systems (Toronto)
🏢 United States Digital Space
📍 Toronto