Shape the future of customer support as a Senior Manager at the company. Drive cutting-edge solutions and AI integration within a hybrid working model focusing on support excellence.As the Senior Manager of Support Excellence, you will redefine how Knowledge Management, Quality, and Learning & Performance functions synergize to enhance customer service. This position is pivotal in transforming operational frameworks, directly impacting AI capabilities and the overall customer experience. You'll lead a team committed to high performance and continuous improvement.Key Responsibilities:Design and oversee ambitious support strategiesTranslate vision into actionable execution plansCollaborate closely with product and engineering teamsEmpower managers to realize team potentialSet industry-leading standards and accountability measuresRequirements:8+ years in relevant fields3+ years in managerial rolesExpertise in agile portfolio executionStrong leadership and communication skillsCustomer support experience a plusLead the transformation of customer care with innovative strategies that prioritize operational excellence and AI adaptation.#J-18808-Ljbffr

📌 Manager Role In Customer Support Strategy (Toronto)
🏢 United States Digital Space
📍 Toronto