Lead customer advocacy as Tipalti's Principal Customer Success Manager, managing high-value enterprise accounts. This role emphasizes building relationships to foster retention and drive product success in a hybrid workplace. You will oversee the entire health of a portfolio of key clients, ensuring they derive value from Tipalti's services.

Your strategic input will guide the account plans, while you lead engagements to assess needs and facilitate product adoption. Effective communication and planning will be key to your success in this position. Key Responsibilities:
Take full ownership of customer engagement and product adoption
Build strategic account plans with cross-functional teams
Lead discovery meetings to uncover client challenges




Monitor risks and act as a point of escalation
Deliver executive reviews that align on goals and prospects Requirements:
10+ years in Customer Success or related roles
Experience with high-profile clients in SaaS or Fintech
Exceptional strategic planning and discovery skills
Proven ability to engage with C-suite executives
Highly organized with solid verbal and written communication Utilize your skills in strategic account management to enhance customer relationships and outcomes at Tipalti.

📌 Senior Customer Success Manager At Tipalti Vancouver
🏢 Tipalti
📍 Vancouver