Elevate your career with BC Public Service as a Senior Customer Service Representative in Smithers, BC. Engage directly with the public while leading a team in a welcoming, inclusive workplace. This full-time, on-site role requires a solid commitment to delivering service excellence. You will supervise a team, provide in-person and phone services, and ensure fair, empathetic interactions.

Experience in conflict resolution and high-paced customer service is crucial for success in this position. Key Responsibilities:
Lead and support a diverse team in service delivery
Provide in-person and telephone services to clients
Foster an inclusive and respectful environment
Manage conflict and de-escalate challenging situations
Ensure services are equitable for all constituents Requirements:
Grade 12 graduation or equivalent education
Experience in supervising teams in high-volume environments
Proficient in MS Office and digital tools
Solid communication and interpersonal skills
Willingness to travel to other work sites Bring your leadership and customer service expertise to the BC Public Service in Smithers.

📌 Senior Customer Service Representative In Smithers
🏢 British Columbia Public Service Careers
📍 Smithers