Take charge as a Senior Customer Service Lead at Lammle, fostering a solutions-oriented customer experience in the western lifestyle sector. Oversee inquiries, returns, and escalations with a positive touch. In this essential role, you will lead customer service efforts for Lammle, ensuring all issues are managed efficiently while meeting corporate sales requests.

Your commitment to maintaining high service levels and your flexibility for evening and weekend shifts will be tested as you manage critical times and peak demands across Canada. Key Responsibilities:
Lead and prioritize daily customer service inquiries
Resolve issues and manage escalations with brand standards
Monitor workload and ensure effective team follow-up




Establish peak period coverage through scheduling support
Improve customer processes, enhancing overall experience Requirements:
A minimum of three years in a supervisory customer service role
Retail experience beneficial for broader interaction
Proficient understanding of platforms like Shopify required
Solid typing and communication skills essential
Must possess versatile availability including evenings and weekends Provide exceptional service leadership at Lammle while upholding the brand’s values and standards.

📌 Senior Customer Service Lead Role Calgary
🏢 Lammle's Western Wear
📍 Calgary