Become a valued member of Hagen Group in Montreal as a Senior Customer Service Representative focusing on pet products. Enjoy a hybrid work model while delivering outstanding customer experiences.

Your role will encompass managing customer relationships, solving inquiries, and ensuring a smooth order process from start to finish. Working closely with both internal teams and customers, you'll leverage your tech-savviness to drive improvements in service delivery. A robust commitment to relationship building alongside exceptional attention to detail will set you apart in this position. Key Responsibilities:
Provide top-notch service across phone and digital channels
Ensure effective order management and timely follow-ups




Maintain data integrity across multiple business systems
Quickly resolve order-related issues and discrepancies
Coordinate with sales and various teams for seamless support Requirements:
Experience with diverse software platforms
Excellent organization and detail-oriented mindset
Customer service background in retail or B2B settings
Bilingual proficiency in French and English communications
Initiative to find solutions and improve workflows Support Hagen Group's commitment to pet excellence with your customer service skills in Montreal.

📌 Senior Customer Experience Representative Hagen Group Baie D'urfe (Baie-D'Urfe)
🏢 Hagen Group
📍 Baie-D'Urfe