Enhance your role with TELUS Health as a Senior Analyst focused on Perks Administration Support. This position emphasizes your analytical skills and client relationship management in a SaaS environment. As part of TELUS Health’s dedicated support team, you'll tackle complex inquiries and technical issues related to client perks platforms.

Your analytical prowess will inform your interactions as you guide clients through troubleshooting processes and ensure they maximize their platform’s effectiveness. Additionally, your mentoring abilities will help nurture junior team members in reaching their full potential. Key Responsibilities:
Own and resolve client inquiries with comprehensive support
Conduct in-depth analyses of client issues under pressure




Systematically diagnose platform problems and provide solutions
Collaborate with internal teams to advocate for client needs
Document processes and lessons learned for future reference Requirements:
Over 3 years of advantages administration or SaaS experience
Strong analytical and troubleshooting skill set
Self-directed with excellent organizational capabilities
Effective communication with technical and non-technical audiences
Ability to manage multiple priorities simultaneously Combine your skills in benefits administration with strong client support to excel at TELUS Health.

📌 Senior Analyst Benefits Administration Support Toronto (Canada)
🏢 TELUS Health
📍 Canada