Become a vital part of the customer journey at MongoDB as a Senior Customer Success Manager in Montreal. Harness your business and technical skills to foster enterprise client success. In this senior role, you will be instrumental in managing a portfolio of high-profile accounts, ensuring clients maximize their investment in MongoDB solutions.
You will mentor team members while leveraging cross-functional resources to drive customer retention and advocacy. Your ability to analyze technical settings and partner with clients’ leadership will solidify their connection to MongoDB. Key Responsibilities:
Identify and advise on technical risks in accounts
Conduct comprehensive analyses for Enterprise review
Drive successful account portfolio management strategies
Collaborate with internal teams for enhanced service
Support team growth through mentorship and coaching
Requirements:
7 to 10+ years in technical customer-facing roles
4+ years managing enterprise customer success
Robust verbal and written influence skills
A degree in Computer Science or a related field
Fluent in both French and English for client communications
Shape the future of customer engagement at MongoDB in Montreal.
📌 Senior Customer Advocate Montreal (Canada)
🏢 MongoDB
📍 Canada
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