Job Title: Manager, Customer SuccessLocation: Toronto / New York / RemoteExperience Required: Minimum 5 years of customer success or account management experience, with 2+ years in a leadership roleAbout NetNow NetNow is a fast-growing credit management platform helping suppliers modernize how they onboard, assess, and approve new customers. We eliminate paper credit applications, automate trade references, and deliver better data from banks and bureaus — all in one platform. We're looking for a Manager of Customer Success to lead our post-sales efforts, ensuring clients achieve their goals and stay deeply engaged with the platform.What You'll DoManage and grow the Customer Success teamDefine and drive customer onboarding, engagement,
and retention strategiesServe as the escalation point for high-value accountsEstablish transparent KPIs and reporting for account health and renewalsCollaborate with product and sales to close feedback loops and surface new opportunitiesCreate and scale customer education and training resourcesWhat We're Looking For5+ years of experience in customer success, account management, or client services2+ years managing or mentoring a customer-facing teamTrack record of driving retention and expansion in B2B SaaSStrong communication and client relationship skillsExperience with onboarding enterprise customersProcess-oriented and data-drivenBonus Points If You HaveExperience with Net Promoter Score and customer lifecycle metricsFamiliarity with CRM and CSM tools like HubSpot or GainsightBackground in fintech, credit, or financial SaaSWhat You'll GetLeadership role in a growing teamDirect influence on customer experience and product roadmapOpportunity to shape processes and playbooks from the ground upCompetitive salary and customer success incentives #J-18808-Ljbffr