Elevate your career in finance with Citi as a Senior Application Support Analyst. This role combines platform operations, incident resolution, and AI-assisted tooling in a hybrid work setting. Citi seeks a seasoned Senior Production Support Analyst to join its Data & Client Platforms team.
This senior role plays a pivotal part in managing production support while adopting cloud technologies and streamlining operations for enhanced client service delivery. Your technical expertise will directly contribute to major modernization initiatives and operational excellence. Key Responsibilities:
Provide L2 support across DCP application systems
Oversee platform checks and incident lifecycle management
Act as SME for operational issues impacting clients
Analyze and resolve incident patterns to prevent recurrence
Enhance monitoring and automation initiatives for efficiency Requirements:
Over 5 years in application support or production roles
Proficient SQL skills for data analysis
Administrator-level experience with ITRS Geneos
Competence in scripting for automation tasks
Bachelor’s degree in Computer Science or Finance Join Citi to lead efforts in platform modernization while mentoring junior analysts and driving operational improvements.
📌 Senior Application Support Analyst Position Mississauga
🏢 Citi
📍 Mississauga
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