Drive client success at Rimes as a Senior Client Experience Consultant in North America. Shape client relationships through strategic service management and expert financial insights. This role is crucial for the CX North America team at Rimes, where you will manage a set of existing business accounts.
With a focus on high-quality service delivery, you will conduct regular client reviews and provide tailored advice regarding their data needs. Your expertise in financial concepts will enable you to address client challenges effectively. Key Responsibilities:
Manage and expand client relationships for set accounts
Oversee daily workload and service management
Provide expert advice tailored to feed requirements
Lead service discussions and maintain solid connections
Act as an escalation point for product and data inquiries Requirements:
2+ years in the financial data sector
Exceptional communication and organizational abilities
Solid analytical skills and problem-solving experience
Bachelor's degree in finance or a related field
Proficiency in SQL, PowerBi, and SFTP Engage with clients using your financial acumen and enhance their experience with Rimes.