Drive strategic customer service initiatives at the Town of Caledon as the Manager of Service Delivery. Focus on improving service excellence through cutting-edge leadership and technology integration.This pivotal role is under the guidance of the Director of Corporate Services and involves overseeing contact centers and enhancing service quality for residents. You'll design data-driven strategies, manage staff development, and promote a culture centered around customer satisfaction. Your expertise in customer analytics will play a key role in decision-making.Key Responsibilities:
Manage corporate contact centers and service touchpoints
Establish a comprehensive customer service strategy
Create quality assurance metrics for front-line teams




Collaborate across departments for seamless service delivery
Mentor staff in a supportive and inclusive environmentRequirements:
7+ years in customer service fields
Leadership experience of at least 3 years
Degree in Business Administration or related discipline
Proficient in operationalizing AI for customer interactions
Adaptability to work versatile hoursEmbrace the prospect to enhance customer interactions and service delivery standards at the Town of Caledon.#J-18808-Ljbffr

📌 Service Delivery Manager At Town Of Caledon
🏢 Town of Caledon
📍 Caledon