Position: Salesforce Technical Lead – Production Support

Location: Toronto, ON (Onsite)

Employment Type: Full time

Total Experience: 10+ Years

We are seeking an experienced Salesforce Support Delivery Lead / Technical Lead to own L2/L3 production support, incident management, release management, and platform governance. Hands-on Copado experience is mandatory.

Key Responsibilities:
Lead P1/P2 incident management, triage, resolution, stakeholder communication, and SLA adherence.
Drive RCA and problem management, including permanent fixes and preventive actions.
Support release/change management, production deployments, validation, rollback planning, and post-release verification using Copado.
Troubleshoot Apex, Flows, Validation Rules, integrations (REST/SOAP), middleware, security, profiles, and permission sets.
Monitor platform health,



integrations, and data integrity while ensuring Salesforce best practices.
Coordinate with Dev, QA, DevOps, business, and IT teams.
Lead and mentor support analysts/junior admins and manage support/on-call rotations.
Maintain SOPs, runbooks, knowledge articles, governance, compliance, monitoring, and continuous improvement.

Required Skills:
Robust Salesforce technical and production support experience
Apex, Flows, Validation Rules
REST/SOAP APIs and middleware integrations
Incident, Problem, Change & Release Management
Salesforce security and governance
Robust stakeholder and team leadership skills

📌 Salesforce Technical Lead – Production Support Toronto
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📍 Toronto