Join OpenText as a Specialist in Identity and Access Management, providing premium support that enhances client solutions. Your deep technical insights will foster lasting relationships and client satisfaction.As a Premium Support Specialist at OpenText, you will bring advanced technical skills in IDM/AA to clients’ complex software environments. Engaging with clients both in office and remotely, you will ensure they receive personalized support that drives value. Your focus will be on proactive guidance, optimizing configurations, and enhancing the clients' overall experience with OpenText products.Key Responsibilities:
Serve as the main point of contact for client support issues
Cultivate a comprehensive understanding of clients' environments
Offer best practices to reduce operational risks
Assess and enhance client software investments
Communicate effectively during escalations and critical situationsRequirements:
Bachelor’s degree or technical associate degree
3+ years of experience in client support
Expertise in OpenText Identity and Access Management
Robust communication and conflict resolution skills
Willingness to travel and work non-standard hoursDrive client success with proven advisory skills in a team-oriented OpenText setting.#J-18808-Ljbffr