The Client is undertaking a significant organizational transformation to evolve from a project-based delivery model to a product-based operating model aligned with the Common Cluster Operating Model (CCOM), the OPS Service Framework, and GovTechON's One Government vision. This transformation will establish LRC as a strategic enterprise service provider with enhanced organizational agility, improved delivery effectiveness, stronger ministry partnerships, and greater alignment to enterprise standards.

The Senior Program

Manager will provide strategic leadership for the planning, execution, governance, communication, and adoption of this organizational transformation. The role will ensure successful implementation of change management strategies, stakeholder engagement activities, business readiness planning, operating model design, and transition management across executives, managers, staff, and ministry partners.

The Senior Program

Manager will support the organization in: Building understanding, commitment, and adoption of the Common Cluster Operating Model and Product Delivery Model. Supporting employee readiness, engagement, training, and adoption activities. Implementing feedback mechanisms and change monitoring processes. Reinforcing cultural shifts toward product thinking, customer-centricity, and continuous improvement. Promoting alignment with Product Management functions and current collaboration models.

The Senior Program

Manager will be responsible for delivering: Develop an Organizational Change Management Strategy Collaborate with ministry partners, stakeholders and vendors to support designing, planning and implementing change initiatives. Prepare and deliver a Engagement Plan and draft communication materials Develop a Stakeholder Assessment and Management Plan Develop a Change Champion Network Framework Develop and Delivery a Training and Adoption Strategy Prepare Executive Communications Materials Deliver a weekly Transformation Dashboard and Progress Reporting Develop and deliver a Post-Implementation Adoption and Sustainability Plan Lead the end-to-end organizational change and transformation program supporting the transition to a Product-Based Delivery Model. Develop and maintain integrated transformation plans, roadmaps, milestones, dependencies, risks, and success measures.





Establish governance structures, reporting mechanisms, and executive decision-support materials. Provide strategic advice to executives on organizational readiness, transformation risks, and mitigation strategies.

Change Management & Organizational Readiness: Develop and execute comprehensive change management strategies and plans. Identify organizational risks, resistance points, and adoption barriers. Design and implement change interventions to support behavioral and cultural transformation.

Create key messages, executive presentations, FAQs, communications materials, and engagement content. Manage feedback channels and incorporate stakeholder input into transformation activities. Identify organizational gaps, interdependencies, and process improvement opportunities.

Support development of transition plans and implementation sequencing.

Business Readiness & Transition Planning: Coordinate training, onboarding, and knowledge transfer activities. Support branch and ministry transition planning activities. Monitor change effectiveness and organizational performance throughout implementation.

Establish mechanisms for continuous improvement and ongoing transformation support. Proven leadership in large-scale organizational transformation initiatives. Demonstrated experience leading enterprise-wide change management programs.

Exceptional stakeholder management and relationship-building skills.

Experience influencing senior leaders and driving organizational alignment. Ability to manage competing priorities in complex multi-stakeholder environments. Strong analytical, strategic planning, and problem-solving capabilities.

Experience leading complex organizational transformation and change management initiatives. Knowledge and application of industry-standard change management frameworks and methodologies.

Experience conducting stakeholder analysis, impact assessments,



readiness assessments, and change planning.

Experience establishing change governance and performance measurement frameworks.

Experience developing executive-level communications, presentations, key messages, and engagement materials.

Experience working within public sector environments, including governance, approvals, accountability requirements, and labour relations considerations. Familiarity with Government of Ontario, GovTechON, CCOM, and product-based delivery principles is considered an asset.

Organizational Change Management Leadership: Experience leading complex organizational transformation and change management initiatives. Knowledge and application of industry-standard change management frameworks and methodologies.

Experience conducting stakeholder analysis, impact assessments, readiness assessments, and change planning.

Experience establishing change governance and performance measurement frameworks.

Experience developing executive-level communications, presentations, key messages, and engagement materials.

Experience managing diverse stakeholder groups with competing priorities.

Program and Transformation Management: Experience managing multi-workstream transformation programs with significant organizational impacts. Ability to develop integrated plans, governance models, risk management frameworks, and benefits realization strategies.

Experience managing interdependencies across business, technology, HR, communications, and operational teams. Demonstrated ability to monitor and report on program health, outcomes, and transformation progress.

Public Sector and Operating Model Experience: Experience working within public sector environments, including governance, approvals, accountability requirements, and labour relations considerations. Knowledge of organizational design, operating model transformation, and enterprise service delivery environments. Familiarity with Government of Ontario, GovTechON, CCOM, and product-based delivery principles is considered an asset.

Experience using tools such as Azure DevOps, Microsoft 365, Power BI, SharePoint, and project portfolio management tools. Ability to develop executive dashboards, reporting packages, and governance materials. #

📌 Program Manager - Senior (Toronto)
🏢 Maarut
📍 Toronto