Become a pivotal member of the FlightHub Group as a Customer Success Specialist in Saint-Laurent, Montreal. Leverage your customer service skills to streamline ticketing and post-booking processes. In this full-time role, you will bring 1–2 years of experience to support flight and hotel operations effectively.
The position involves managing requests from lodging partners while ensuring smooth GDS queue operations. You'll collaborate with third-party providers to enhance customer service with a thorough, organized approach. Key Responsibilities:
- Manage incoming pricing and ticketing requests
- Monitor GDS queues, focusing on Amadeus and Worldspan
- Collaborate with providers on B2B post-booking products
- Keep track of important policy updates and documentation
- Provide ad-hoc support for Customer Service teams Requirements:
- 1–2 years of experience in customer service
- Proficient in English and French; additional languages beneficial
- Background with Zendesk and Microsoft Office tools
- Experience with GDS systems is an asset
- Solid focus on delivering high-quality customer support Enhance customer interactions and operational success at FlightHub Group in Montreal.