Drive innovation as a Solutions Integrator with Ricoh, where you will provide top-notch technical support across Document and Content Management solutions. This role allows you to work directly with clients, ensuring the stability and performance of their systems. As a seasoned qualified with over five years of experience, you will independently tackle complex support cases and collaborate closely with implementation teams.

Your role is vital in managing escalations and conducting detailed analyses, while also mentoring junior staff to promote knowledge sharing and skilled growth. Key Responsibilities:
Independently support various medium to high complexity cases
Coordinate complex incident resolutions as the technical lead
Gather requirements and perform analytical root cause analysis




Produce essential support documents and troubleshooting guides
Facilitate user support sessions to improve experiences Requirements:
Minimum 5 years in solution delivery or technical support
Post-secondary education in a relevant technical field
Proficient in tools like Microsoft Office and SQL
Solid understanding of application servers and networks
Ability to manage priorities effectively while enhancing service quality Your technical prowess and commitment to customer satisfaction will be vital in enriching Ricoh's service offerings.

📌 Ricoh Solutions Integrator Technical Support Mississauga
🏢 Ricoh USA
📍 Mississauga