Take on an exciting role as a SaaS Operations Engineer with Qsight, part of Guidepoint, based in Toronto. Focus on enhancing platform reliability and client technical support in this hybrid position. Qsight seeks a skilled engineer with hands-on experience in SaaS operations, aiming to streamline our systems.
You will be involved in troubleshooting client issues and automating routine tasks using Python, ensuring excellent service quality. Collaborate closely with teams to monitor performance and refine critical operations. Key Responsibilities:
Support operations for SaaS platforms like Tableau and Freshdesk
Implement automation solutions with Python and shell scripts
Collect and analyze data for insightful reporting
Coordinate with engineers on systems integration
Create and maintain internal knowledge documentation
Requirements:
Bachelor’s degree in computer science or equivalent
At least 4 years in operational roles managing SaaS tools
Solid automation skills in Python and SQL
Solid documentation habits for internal processes
Interest in systems engineering and reliability practices
Drive impactful system improvements at Qsight while leveraging your technical expertise.