Become an IT Helpdesk Analyst at Running Room’s corporate office in Edmonton, Alberta. This full-time position offers a chance to work on a wide range of IT tasks and develop your technical skills. As part of our compact IT team, you will tackle numerous responsibilities spanning from desktop troubleshooting to supporting critical server infrastructure.

Your skills in organization and stress management will foster effective interaction with colleagues and customers while addressing their technical issues. Key Responsibilities:
Be the first contact for all technical issues via various channels
Manage issue ownership and coordinate escalation effectively
Troubleshoot problems locally and remotely across retail stores




Maintain the IT infrastructure including video surveillance systems
Develop and document solutions using our knowledge base Requirements:
One or more years in an IT helpdesk setting
Robust knowledge of Microsoft 365 and Windows 10 configurations
Experience with hardware troubleshooting for both PC and Mac
Familiar with ticketing systems and technical documentation
Degree or diploma in network and system administration Utilize your technical skills to provide comprehensive support at Running Room in Edmonton.

📌 Running Room It Helpdesk Analyst Role Edmonton
🏢 Running Room
📍 Edmonton