Elevate guest experiences with Oak Bay Marine Group as a Resort Operations Assistant Manager at the Pedder Bay Marina and RV Resort in Metchosin. This hands-on position emphasizes exceptional service while supporting daily operations in a stunning waterfront workplace. In this key role, you will supervise daily operations and ensure the delivery of top-notch customer service at both the Marina and RV Resort.
Being multi-skilled is essential as you'll manage RV reservations, oversee the Guest Service Supervisor, and collaborate closely with various teams. This position also offers growth prospects towards senior leadership in marina and resort management. Key Responsibilities:
Deliver exceptional guest service following the “Yes I Can” philosophy
Lead by example while working with staff to enhance guest experiences
Manage RV reservations and maintain waiting lists
Oversee Guest Service operations, ensuring standards are met
Support resort management in daily operations Requirements:
Post-secondary education in business or hospitality management
Experience in customer service within a marina or hospitality setting
Recent supervisory experience with a diverse team
Pleasure Craft Operator’s Certificate an asset
Knowledge of outdoor recreation and marina operations Showcase your skills in customer service and multi-operation management at Oak Bay Marine Group's stunning setting in Metchosin.