Wilson Niblett Chevrolet is seeking a Sales Consultant to join our team of customer focused professionals within our high volume and process-driven dealership.
Purpose/Summary of Position:
The Sales Consultant serves as a guide to facilitate the customer vehicle buying experience. They conduct the interview to discover customer preferences, needs, and buying motives and then matches customer needs with model and equipment. They offer and accompany customers on test drives, offers customer involvement in trade-in evaluation, presents financial information, satisfies customer concerns and asks for the sale.
The Sales Consultant conducts the delivery process and follows up in a timely manner with customers to develop customer loyalty and build lasting relationships. They are responsible for ensuring a fun and informative interaction with our customers and know that they have a huge effect on customer loyalty and satisfaction. They will be the primary contact to the dealership during this buying process and need to understand not only the features and specifications of our entire line-up but must also understand the financing options available to the customer.
Responsibilities
- Greet customers warmly and assist them in finding products that meet their needs
- Conduct product demonstrations and explain features to enhance customer understanding
- Engage in retail sales, upselling additional products or services to maximize sales opportunities
- Provide excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
- Utilize strong communication skills to inform customers about promotions, new products, and store policies
- Manage time efficiently to handle multiple customers during busy periods
Candidates must possess:
- Unrestricted OMVIC license & dealership approval
- Valid driver’s license
- Minimum High School Diploma
- Post-Secondary Education Preferred
- Experience in the automotive industry preferred
- Previous retail sales/customer service experience required
- Bilingual or multilingual skills (e.g., English plus another language) are highly desirable for serving diverse clientele
This position offers an exciting opportunity to develop your sales expertise within a vibrant retail setting. We value proactive individuals who are eager to learn, communicate effectively, and contribute positively to our team. Job Type: Full-time