Lead a energetic sales team at Michaels in Nanaimo, BC, fostering a vibrant selling culture and enhancing customer experiences. This role is centered on driving sales while ensuring adherence to brand standards and operational excellence. As the Sales Manager at Michaels, you will oversee front-end and service operations, ensuring execution of selling behaviors and brand expectations.

This leadership role emphasizes customer-focused coaching and the achievement of sales and service KPIs. With your expertise, you'll train and develop team members to maintain a high-performance culture and optimize customer satisfaction. Key Responsibilities:

- Lead adherence to SOPs and compliance
- Coach exceptional customer experience and sales techniques




- Provide Manager-on-Duty coverage for operational consistency
- Oversee Balloons and birthday party programs
- Drive successful BOPIS and Same Day Delivery executions Requirements:
- Minimum 3 years of retail leadership experience
- Strong communication and team management skills
- Ability to handle physical demands of the role
- Familiarity with POS and customer service systems
- Commitment to maintaining asset protection practices Utilize your retail expertise to enhance sales, customer satisfaction, and operational efficiency at Michaels in Nanaimo.

📌 Sales Manager at Michaels in Nanaimo
🏢 Michaels Stores
📍 Nanaimo