Haven Bridge is seeking a Residential Property and Leasing Manager to own maintenance operations and leasing performance for our Niagara Falls residential portfolio. This is a site facing role combining hands on property upkeep oversight with full cycle leasing accountability. The successful candidate manages contractor relationships, drives occupancy through proactive leasing, and keeps the portfolio compliant with Ontario tenancy law and municipal property standards.
Responsibilities
Property Maintenance Operations
Own preventive maintenance schedules and reactive work order management across the portfolio
Source, schedule, and quality control contractors and vendors; verify invoices against scope
Conduct recurring inspections (common areas, vacant units, exterior) and drive corrective action to close
Manage unit turnover and make ready timelines to minimize vacancy loss
Ensure compliance with the Niagara Falls Property Standards By-law and Ontario Fire Code
Coordinate capital improvement projects with Asset Management: scope, budget, vendor selection
Leasing and Marketing
Run full cycle leasing: showings, applications, screening, lease execution
Drive renewal conversations to minimize turnover and protect NOI
Track leasing velocity, days on market, and conversion rate
Tenant Relations and Compliance
Serve as primary point of contact for tenant service requests and escalations
Prepare and serve notices (N4, N5, N9, N11, N12) and support LTB filings and hearings as required
Maintain tenant files and lease documentation in Yardi
Reporting and Systems
Maintain accurate unit and work order data in Yardi
Deliver monthly reporting to Asset Management on occupancy, maintenance turnaround, and budget variance
Required Qualifications
3+ years in residential property management with direct maintenance oversight experience
Ontario residential leasing experience and working knowledge of the Residential Tenancies Act
LTB experience: notices, applications, hearing support
Yardi proficiency (Voyager preferred)
Vendor and contractor management experience with budget accountability
Valid driver's license