Transform your career as a Salesforce Support Delivery Lead in Toronto, ON, focusing on Production Support and incident management. Hands-on Copado experience is a necessity.
We are seeking a seasoned Salesforce Technical Lead with upwards of 10 years in support roles. This full time position involves managing L2/L3 incidents, driving problem management, and ensuring the integrity and governance of the Salesforce environment. You will also mentor junior staff and coordinate various teams effectively.
Key Responsibilities: • Oversee incident management for critical issues • Implement permanent fixes through root cause analysis • Support production deployments and validation processes • Troubleshoot complex Salesforce integrations • Maintain Salesforce best practices for monitoring
Requirements: • 10+ years of experience in Salesforce technical support • Comprehensive knowledge of Apex and Flows • Skills in REST/SOAP integrations • Proficiency in change and release management • Strong leadership abilities for team management
Lead our support initiatives and drive excellence in Salesforce operations.
📌 Salesforce Support Delivery Lead in Toronto
🏢 Ku0026K Global Talent Solutions
📍 Toronto
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