Transform your career as a Salesforce Support Delivery Lead in Toronto, ON, focusing on Production Support and incident management. Hands-on Copado experience is a necessity. We are seeking a seasoned Salesforce Technical Lead with upwards of 10 years in support roles.

This full-time position involves managing L2/L3 incidents, driving problem management, and ensuring the integrity and governance of the Salesforce workplace. You will also mentor junior staff and coordinate various teams effectively. Key Responsibilities:

- Oversee incident management for critical issues
- Implement permanent fixes through root cause analysis
- Support production deployments and validation processes
- Troubleshoot complex Salesforce integrations
- Maintain Salesforce best practices for monitoring Requirements:
- 10+ years of experience in Salesforce technical support
- Comprehensive knowledge of Apex and Flows
- Skills in REST/SOAP integrations
- Proficiency in change and release management
- Strong leadership abilities for team management Lead our support initiatives and drive excellence in Salesforce operations.

📌 Salesforce Support Delivery Lead in Toronto
🏢 Ku0026K Global Talent Solutions
📍 Toronto