Drive customer engagement at Mako as a remote Customer Success Associate. Leverage your finance expertise and communication skills to delight clients throughout Canada. Mako, a rapidly growing fintech organization, is in search of a Customer Success Associate dedicated to building robust customer relationships.
In this role, you will track customer engagement with our SaaS platform, address their concerns, and identify cutting-edge automation solutions to enhance their business processes. Regular interactions and strategic reviews will ensure that clients achieve their goals with our technology. Key Responsibilities:
Engage and support customers to foster satisfaction
Assess customer platform usage and growth opportunities
Guide customers in implementing automation improvements
Conduct performance reviews to strategize actions
Collaborate with sales teams for upsell initiatives Requirements:
Profound understanding of the finance and wealth sectors
Bachelor's degree in a relevant discipline from a significant Canadian university
Passionate communicator with client nurturing skills
Quick learner of technical details
French language ability preferred Enhance customer success and fulfill your passion for finance with Mako’s cutting-edge SaaS solutions.