Overview The Team Lead role drives our customer implementations and adoption of Euna Grants, the leading enterprise grant management software platform. This highly visible role works directly with our public sector customers including large municipalities, tribal entities, counties, and state agencies. Subject matter expertise in management and administration of federally funded grant programs, as either a grantor or grant recipient, is a must. Additionally, experience leading, or as a team member of, an enterprise-level software implementation project, including design, change management, and adoption, is an ideal profile. The Team Lead manages a team of Implementation Managers and supports the training and development of our Implementation Team and its processes. The Team Lead is responsible for a portfolio of customers and is responsible for the development of processes to ensure successful customer implementation and adoption. Leveraging previous software implementation experience, this role engages with leadership and staff to develop and deploy process improvements. The Team Lead provides direct support and guidance to its staff on all matters of customer configuration, implementation, and product adoption, and works cross-functionally within the organization to improve the customer experience by collaborating with Product, Sales, and the Technology teams. Reporting to the Senior Manager, Skilled Services, this role works closely with the Customer Success, Customer Support, and Product Teams. Essential Job Duties Support Customer Facing needs, such as: Serves as the Subject Matter Expert for the customer during the implementation/onboarding process and as the ultimate person responsible for the customer achieving project goals. Builds relationships with all levels within the customer organization (executive sponsor to system user). Has a solid understanding of the Grant Lifecycle, the steps that are required, and the role that technology can play in that lifecycle. Develops a thorough understanding of the Euna Grants Implementation Methodology and adapts it, as necessary, to the needs of the customer. Leads an Implementation Team that performs the majority of tasks held by other roles, while also appropriately assisting, delegating, and overseeing the accomplishment of tasks from the Project Manager, Technical Solutions Specialists, and other implementation personnel. Has or can develop excellent understanding of Euna Grants’ functionality.



Understands Change Management and can articulate and execute against Change Management plans with Customers while driving full product adoption and facilitating long-term success. Leads customer status calls to articulate project progress, key next steps, and known issues with plans to remediate them. Leads product training sessions, either remotely or on-site. Identifies project risks in a timely manner and appropriately escalates internally to manage successful outcomes. Manages scope, cost, and timeline, and holds the customer responsible accordingly. Has the ability to travel, as appropriate, to build the necessary relationships and ensure successful implementation. Non-traditional hours may be needed, but not weekends. Support Internal Business Process, Such As Manages a team of Implementation Managers. Establishes processes to improve upon operational effectiveness of implementation, which may include assessing and managing specialized training/operational requirements for customers. Identifies internal training needs and plays a key role in the onboarding of new hires. Serves as Liaison to Euna Grants’ Development Teams regarding customer integrations. Partners with Product and Development teams on enhancing Euna Grants functionality. Participates in cross-functional team activities that may include requirements gathering, business process modeling, Statement of Work development, and RFP support. Minimum Qualifications Experience managing and leading teams. Subject matter expertise in management and administration of federally funded grant programs, as either a grantor or grant recipient. Experience interacting and working collaboratively in a virtual setting. Ability to interact with business stakeholders, both internally and externally, to bridge gaps and manage communications. Proficiency at managing multiple priorities and deadlines simultaneously. Strong communication skills with the ability to present information in verbal, written or visual form to a variety of audiences. Ability to self-manage and be an independent member within the larger project team. Team oriented and comfortable with regular performance feedback. Passionate about exceeding goals and delivering results. Highly analytical and data-driven.



Competent in MS Office. High degree of comfort with technology and CRM tools. Ability to travel up to 25%. Knowledge, Skills, Abilities Preferred CGMS certification or eligibility to achieve CGMS certification is strongly desired. Experience leading, or as a team member of, an enterprise-level software implementation project, including design, change management, and adoption, is desired. B.S. or B.A. degree or equivalent experience. Experience with software integrations. Location This position will be hybrid with 3 days/week in our Oakville, ON office. Compensation Compensation Range: $85,000 - $105,000. We publish our range from the start. Where an offer lands depends on your background, strengths, and how you’ll contribute to the work ahead. This role fills an existing vacancy. Euna uses AI responsibly to assist in screening, assessing, or selecting applicants. AI helps us work smarter, but people lead the process. AI Mindset at Euna Solutions We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We’re looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment—not replace—their expertise. What It’s Like to Work at Euna Solutions We foster a work environment with creative and intellectual freedom and opportunities to work cross-functionally. We offer a dynamic environment with opportunities for professional growth and advancement. Perks include: Competitive wages and a 40-hour work week expectation. Wellness days (2 extra days off in the summer). Community Engagement Committee. Flexible work days. Benefits (health and dental, ask for a copy). Culture committee and frequent team events. About Euna Solutions Euna Solutions is a leading provider of cloud-based software helping public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. More than 3,400 organizations across North America rely on Euna Solutions to drive transparency and impact. For more information, visit Please visit our Careers page and our LinkedIn. We are committed to an accessible interview process. If accommodations are needed, please contact us. If you have inquiries regarding accessibility, please email or call. We will provide accessible formats or arrangements upon request. #J-18808-Ljbffr

📌 Team Lead, Professional Services - $85,000 - $105,000 A Year (Oakville)
🏢 Euna Solutions
📍 Oakville