Drive customer engagement and support strategies with Clio as the Vice President of Global Customer Support. Spearhead cutting-edge service solutions and lead a global team dedicated to enhancing customer experiences.As Clio's Vice President of Global Customer Support, you will define a multi-year support strategy while overseeing a global team of over 150 professionals. This pivotal role emphasizes transforming the support experience by leveraging AI technologies and developing high-quality, impactful customer interactions. Your leadership will guide Clio's practice management platform and Clio Work,



ensuring optimal service delivery and customer satisfaction.Key Responsibilities:Define and implement multi-year customer support strategiesLead a 150+ person global support organizationManage P&L for global support operationsEstablish service quality standards company-wideCollaborate with cross-functional teams for customer insightsRequirements:Proven track record in customer support leadershipExperience in AI-driven service environmentsStrong P&L and operational management skillsExcellent relationship-building capabilitiesExecutive-level communication and collaboration skillsInfluence Clio's support landscape and elevate the customer journey by fostering innovative strategies and deep insights.#J-18808-Ljbffr

📌 Global Customer Support Executive At Clio (Vancouver)
🏢 Clio
📍 Vancouver