Drive strategic vision and transformation as the Chief Services and Delivery Officer at Versaterm. Cultivate exceptional service delivery through AI-driven insights and operational excellence.This pivotal role entails leading the services and delivery organization, emphasizing customer success while ensuring a seamless integration of acquired products and services. You will oversee the rapid adoption of AI technology, enhancing both customer interactions and internal processes to support operational growth. Your leadership will position customer delivery as a key competitive advantage.Key Responsibilities:
Establish the strategic direction for all customer delivery processes
Modernize delivery approaches across acquired businesses
Scale SaaS delivery models for critical business applications




Supervise customer support to maintain high service standards
Spearhead AI integration in customer support functionsRequirements:
Solid executive experience in services delivery leadership
Proven track record in transforming service delivery frameworks
Expertise in SaaS settings and customer success operations
Leadership in developing adaptable talent and operational models
Analytical focus on improving customer outcome metricsContribute to Versaterm’s mission by enhancing customer delivery and support effectiveness at an executive level.#J-18808-Ljbffr

📌 Strategic Chief Services Executive At Versaterm Ottawa
🏢 Decisive Point
📍 Ottawa