Shape IT service management effectiveness with MNP as an ITSM Process Manager in Calgary. Focus on process alignment, governance, and leveraging technology for improved services.As a part of MNP's Business Technology Services, the ITSM Process Manager role involves ensuring alignment with business objectives and maintaining ITSM process standards. You will work to improve reliability, identify prospects, and guide teams in adopting best practices within a digital transformation framework. A solid background in ServiceNow and CMDB is a must.Key Responsibilities:
Own and improve ITSM processes and governance
Develop performance measures and support service delivery
Oversee Configuration Management and service data reliability
Analyze performance trends for operational enhancement
Facilitate incident management and service improvementRequirements:
4+ years' experience in ITSM and related frameworks
ServiceNow administration and process management experience
Knowledge of Configuration Management principles
Solid analytical and communication skills
Proven relationship management abilitiesEnhance IT operations through strategic process management with MNP in Calgary.#J-18808-Ljbffr

📌 Itsm Process Manager Position At Mnp Calgary
🏢 MNP
📍 Calgary