Transform customer support experiences as a Data Analytics Lead at the company. Utilize your analytical skills to deliver insights and foster loyalty within the Safety & Customer Care team.In this hybrid role, you will collaborate closely with various cross-functional teams, driving strategic initiatives that enhance customer interactions. Your expertise in data analytics will enable you to define metrics for success and design frameworks for decision-making. You'll play a pivotal role in resolving customer issues efficiently and effectively, ensuring they feel valued.Key Responsibilities:
Collaborate with cross-functional teams to achieve business objectives
Build and analyze dashboards to track support metrics




Develop frameworks for decision-making and process scalability
Execute A/B tests to evaluate product feature impacts
Present KPI performance findings to senior leadershipRequirements:
Degree in a quantitative field; advanced degrees are preferred
2+ years in data science or analytical roles
Proficiency in SQL and Python
Robust communication and relationship skills
Ability to solve complex business problemsLeverage your analytical expertise to enhance the customer experience at the company.#J-18808-Ljbffr

📌 Data Analytics Lead Safety & Customer Care Toronto
🏢 United States Digital Space
📍 Toronto