Become a Business Systems Analyst with Questrade Financial Group and optimize customer interactions through technology. Your experience with Genesys Cloud will be pivotal in a hybrid work setting. This role invites you to collaborate across teams to define business requirements and assist in AI tool implementation. You will engage in capturing needs, facilitating stakeholder workshops, and supporting Agile delivery, enhancing clarity and teamwork. Key Responsibilities:
Configure Genesys Cloud for optimal operations
Translate business requirements into technical specs
Create and maintain detailed process documentation
Facilitate stakeholder interviews and workshops
Perform UAT to ensure alignment with business intent Requirements:
Relevant post-secondary education or equivalent experience
2–3 years in a Business Analyst capacity
Proficiency with Genesys Cloud and related technologies
Robust skills in requirement documentation and management
Experience in Agile environments and tools Contribute your expertise to optimize operations and foster innovation at Questrade.

📌 Questrade Business Systems Expert Toronto (Canada)
🏢 Questrade Financial Group
📍 Canada