Shape the future of customer operations as Managing Director at PwC, focusing on creative Customer Managed Services. Drive operational excellence and strategic client relationships. In this leadership position at PwC, you will be responsible for steering the Customer Managed Services division towards sustainable growth.

Your strategic oversight will ensure high-quality service delivery and enhance market positioning. This role is key in developing trust and establishing long-term partnerships with clients. Key Responsibilities:
Direct the strategic expansion of Customer Managed Services
Manage operational performance across engagements for efficiency
Propel profitable growth and market differentiation
Own and achieve sales targets within Client Services
Infuse technology trends such as AI into service delivery

Requirements:
Solid leadership background in customer operations services
Successful experience with significant revenue targets
In-depth knowledge of managed service frameworks
Ability to connect with and advise C-suite executives
Leadership experience in a collaborative setting

Elevate the success of PwC’s Client Services through strategic direction and cutting-edge solutions.

📌 Pwc Managing Director Customer Services Growth London
🏢 PwC UK
📍 London