Elevate your career as a Customer Support Manager at PureFacts, where you will lead operations for exceptional service and customer satisfaction. This role focuses on developing your team while enhancing operational efficiencies. You’ll ensure that the Customer Support team meets performance goals and maintains a high level of customer service across the PureFacts Compensation Applications portfolio.
Your expertise in managing service quality will directly impact customer loyalty and operational success. Key Responsibilities:
Lead the Customer Support team’s daily operations
Manage escalations and ensure timely resolutions
Coordinate closely with cross-functional teams
Promote a customer-centric culture within the team
Implement improvements based on customer feedback Requirements:
5+ years in enterprise software support
3+ years of support team leadership experience
Robust communication and coaching skills
Experience with SLA-driven settings
Analytical approach to support operations Enhance your leadership journey and customer engagement at PureFacts.
📌 Purefacts Customer Support Operations Manager Toronto
🏢 PureFacts Financial Solutions
📍 Toronto
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