Become a Senior Scaled Customer Activation Manager at Ramp in Toronto. Focus on optimizing self-service customer experiences and leading effective onboarding strategies in a full time hybrid role. In this impactful position, you will drive the expansion of Ramp's customer segment, managing onboarding for SMB accounts.

Your role will involve collaborating with Product teams to enhance customer satisfaction, streamlining processes, and providing mentorship to junior staff. Analyze customer data to deliver valuable insights that inform future strategies and improve overall customer experience. Key Responsibilities:
Facilitate customer onboarding with Ramp's product suite
Manage and support SMB accounts through onboarding




Prioritize customer needs for optimal service
Collaborate with Product teams for feedback implementation
Develop training materials for onboarding processes Requirements:
Minimum 3 years in customer success or B2B sales
Solid project management and communication skills
Experience managing extensive customer portfolios
Proactive with a solid sense of accountability
Familiarity with CRM and project management tools Lead customer activation efforts while contributing to a culture of growth at Ramp.

📌 Ramp Senior Customer Activation Leader Toronto
🏢 RAMP
📍 Toronto