Join Accenture Song as a Senior CCaaS Engineer to innovate customer service solutions with Amazon Connect and Google CCAI. This role focuses on scalable, intelligent integrations. As a Senior CCaaS Engineer, you'll lead the design and implementation of comprehensive contact center solutions.
Your technical prowess will be crucial in optimizing communication workflows and deploying AI-enhanced features across platforms. Collaborating with developers and stakeholders, you will ensure the highest standards of engineering excellence and project success. Key Responsibilities:
- Configure and maintain Amazon Connect and Google CCAI solutions
- Develop agent-assisted capabilities using AI and natural language processing
- Integrate backend services and facilitate contact center migrations
- Support CI/CD implementation and infrastructure management
- Document technical processes and configurations for future reference Requirements:
- Minimum 3 years CCaaS engineering experience
- Proven skills in Amazon Connect and Google CCAI
- Backend development expertise in Python, Node.js, or Java
- Proficient in cloud services and CI/CD practices
- Robust analytical and troubleshooting abilities Drive forward-thinking projects that enhance client engagement at Accenture Song.
📌 Senior CCaaS Engineer for Accenture (Toronto)
🏢 Accenture
📍 Toronto
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