Here is a brief overview of the tasks and responsibilities:

- Provide front-line support to users for issues related to software workstations, applications, mobile devices and other peripherals
- Provide front-line support to users for issues related to software workstations, applications, mobile devices and other peripherals
- Collaborate in the deployment, implementation or migration of IT equipment and solutions
- Plan, organize and carry out field interventions related to the deployment, configuration and support of computer equipment (computers, printers, mobile devices, etc.)
- Ensure that interventions performed by IT teams in other departments comply with policies, procedures, and service quality standards established in collaboration with the company's team leaders
- Ensure the effectiveness and efficiency of the processes established in collaboration with the company's IT Service Center team leaders
- Act as a resource and support to the L1 and L2 team of IT support teams
- Write technical documents and procedures related to the company's IT service desk and ensure that the common knowledge base is updated
- Coordinate IT activities with pivotal resources in other departments
- Participate in the development and improvement of rules and procedures
- Troubleshoot incidents and service requests related to their area of expertise

The profile we are looking for is as follows:




- Hold a college diploma with a specialization in computer science from a school recognized by the Ministère de l'éducation, du loisir et du sport, or an attestation of relevant studies whose relevance is recognized by the competent authority
- Have relevant experience with computer equipment such as computers, tablets, printers and other peripherals
- Have experience in deploying software and applications
- Be familiar with call-taking software (e.g., Octopus, etc.) as well as customer service techniques, including follow-up with users
- Know how to clearly document the information required in a ticketing system (Octopus, etc.)
- Be able to use automated deployment tools in large distributed environments
- Knowledge and experience with office software (Office 365, including collaboration tools, MS Office, Lotus Notes, etc.)
- Have knowledge and experience with Active Directory and network services (DNS, DHCP, etc.)
- Demonstrate a positive understanding of IT systems architectures and infrastructures
- Knowledge and experience of TS, CITRIX, VMware, Unix network environments, etc.
- Demonstrate strong analytical and support skills for Level 1, 2 and 3 IT services
- Be able to understand and use, in the performance of his/her duties, the IT practices, documents, procedures and standards in force in the service
- Have knowledge of the "ITIL" repository (asset)
- Understand the infrastructures of computers and operating systems, including Windows, as well as Unix and Linux (asset)

📌 Senior Computer Technician - Office Automation Component (Montreal)
🏢 COFOMO
📍 Montreal