Location Calgary, Canada Sector Admin & Secretarial Salary 20.00 CAD to 25.00 CAD per hour

Our client, a well-established organization supporting families and childcare providers across Alberta, is seeking a detail-oriented and client-focused Processing Administrator to join their team in a professional and service-oriented workplace.

This is a contract position from September 1, 2026, to March 31, 2027. Please note, this is a fully in office role requiring 5 days in-office each week at either the Calgary or Edmonton office.

Compensation & Perks
$20/ hour - $25/ hour

Key Responsibilities
Review, assess, process applications, renewals, and amendments in accordance with program policies
Review financial and supporting documentation to determine client eligibility
Respond to phone, email, and online inquiries from parents, guardians, childcare providers, and other stakeholders
Provide clear guidance regarding program requirements, eligibility, and online services
Assist clients in navigating online portals and application processes
Research and investigate application, payment, eligibility, and system-related issues to determine appropriate resolutions
Maintain accurate and up-to-date client records in accordance with privacy, security, and information management requirements




Collaborate with internal and external partners to support effective program delivery
Manage competing priorities and high volumes of applications and inquiries while meeting established service standards

Qualifications
High School Diploma or GED required
3+ years of experience in Customer Service and/or Retail Sales
2+ years of experience researching and reviewing existing documentation to determine appropriate resolutions
3+ years of experience working in a fast-paced, high-volume setting
Excellent written and verbal communication skills
Experience handling confidential information with professionalism and discretion
Relevant post-secondary education in Office Administration or a related field is considered an asset
Experience with government programs, eligibility assessments, or social advantages administration is considered an asset

We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives.

To be considered, applicants must be legally entitled to work in Canada, including holding any required permits.

Accommodation is available upon request throughout all stages of the recruitment process.

📌 Processing Center Advisor Calgary
🏢 Aplin
📍 Calgary