Solutions Architect (Winnipeg)

25 Aug

Envision Technology Solutions

Winnipeg

25 Aug

Envision Technology Solutions

Winnipeg

We are looking for an experienced

IVR / Contact Centre Solution Architect

with strong expertise in

Salesforce Service Cloud Voice (SCV)

and

Amazon Connect

to design and implement scalable voice-enabled contact centre solutions.

Salesforce Service Cloud Voice & Amazon Connect

CRM, telephony & Contact Centre operations

Omni-Channel routing for voice & digital channels

Salesforce Apex, Flows & Process Builder

Salesforce integration with internal/external systems

Translate business requirements into technical solutions

Troubleshooting and solution implementation

Team leadership and deployment support

Experience with telephony service providers preferred

Ideal Candidate: A robust Solution Architect who can bridge Salesforce, telephony, IVR, and customer service operations while leading technical teams and delivering scalable contact centre solutions.

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📌 Solutions Architect (Winnipeg)
🏢 Envision Technology Solutions
📍 Winnipeg

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