Drive cutting-edge CCaaS solutions with Accenture Song as a Senior CCaaS Architect. Your role will focus on client engagement and the delivery of cutting-edge technologies.As a Senior CCaaS Architect, you will lead strategic initiatives that align with business goals and enhance customer service delivery across the organization. This client-facing role requires solid leadership and communication skills to manage project lifecycles effectively. You will work closely with industry leaders to craft and implement robust CCaaS offerings.Key Responsibilities:
Lead CCaaS solution architecture and design
Manage onshore and offshore project teams effectively
Develop project ideation and gather business requirements
Design secure, scalable AWS architectures
Drive integration strategies with backend systemsRequirements:
7+ years in contact center architecture
Proven experience in Amazon Connect implementations
Extensive knowledge of AWS cloud services
Experience in AI-powered solutions for customer interactions
Fluency in English mandatory for stakeholder engagementBring your expertise to Accenture Song and redefine customer engagement strategies.#J-18808-Ljbffr

📌 Senior Ccaas Architect At Accenture Song Calgary
🏢 Accenture
📍 Calgary