Greet customers and discuss the type, quality, and quantity of merchandise or services required
Maintain a high level of product and service knowledge
Replace used stock, rotate current stock, and ensure satisfactory inventory levels
Participate in merchandising and promotional activities for accessories
Ensure store conditions are consistently upheld to established standards
Adapt communication style to deliver information effectively to a range of individuals
Maintain professionalism, tact, diplomacy, and sensitivity to portray the company positively
Calm irate customers by explaining situations and attempting to resolve issues
Take customer orders and prepare products for purchase
Ensure customer satisfaction with issue resolution and the resolution process
Assist with merchandise displays and inventory management
Ensure accuracy in transactions, inventory, and procedures
Participate in store maintenance and general housekeeping
Work with management and employees to maximize store sales and in-store presence
Answer and transfer external and internal phone calls
Adhere to health, safety, security, and company policies and procedures
Identify customers as required by the Cannabis Retail Store Handbook
Prepare merchandise for purchase
Requirements
Must have valid SellSafe Certification
Post Secondary degree / diploma preferred
A valid First Aid certification is considered an asset
Ability to work any shift based on business needs,
Monday to Sunday
Ability to work nights, holidays and weekends and different locations
Experience in sales and customer service preferred
Excellent written and verbal communication skills
Team player mentality
Ability to compute basic mathematical problems
Attention to detail
Passion and excitement for cannabis and all of its derivatives
Desire to educate customers and the community about the benefits associated with cannabis use without giving medical advise
Core Competencies Demonstrates robust customer service skills with a focus on communication, problem resolution, and inventory management. Possesses knowledge of cannabis products and compliance with retail regulations, ensuring a positive customer experience.