Become a key player in customer service as a Remote Customer Support Representative for Group Savings and Retirement. Provide exceptional service while solving clients' needs with zero sales required.
This role is perfect for those driven by a passion for helping others. You will engage with clients through calls and emails, offering personalized guidance for financial services matters. By analyzing inquiries and delivering efficient solutions, you will contribute to a culture of service excellence, ensuring clients feel secure about their futures.
Key Responsibilities:
• Engage with clients through phone and email support
• Identify and understand individual customer needs
• Respond to questions professionally and empathetically




• Guide clients on financial products and plans
• Work collaboratively with the team for best practices
Requirements:
• Minimum two years of customer service experience
• Strong proficiency in English and French
• Effective problem-solving and analytical skills
• Proficient with computers and various software
• Work from home capability with some office visits needed
Utilize your communication skills and customer service expertise to enhance client confidence and satisfaction in their financial futures.
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📌 Customer Support Representative - Remote Role (Quebec City)
🏢 iA Financial Group (Industrial Alliance)
📍 Quebec City