Lead client experience initiatives for Commercial Banking at National Bank in Edmonton, Alberta. This strategic position blends team leadership, operational execution, and a focus on customer satisfaction.

As the Senior Director of Client Experience & Commercial Support, you will evolve and enhance the support model for commercial clients. Your role will involve collaboration with various teams to ensure high-quality service delivery while driving innovation and operational efficiency. Develop and nurture talent within your team to align with the bank's strategic goals.

Key Responsibilities

- Develop a skilled team dedicated to client satisfaction
- Evolve the client support model for future needs
- Coach leaders to enhance talent development and engagement




- Oversee team performance metrics and operational outcomes
- Identify process improvements to enhance client service

Requirements:
- Bachelor's degree or equivalent in Commercial Banking
- Proven experience in managing teams and projects
- Familiarity with Commercial Banking client needs
- Skills in operational efficiency and strategic initiatives
- Robust communication and collaboration skills

Transform the commercial client experience at National Bank by leveraging your leadership acumen.

📌 Senior Director, Commercial Banking Experience (Edmonton)
🏢 Banque Nationale du Canada
📍 Edmonton