Become a Software Support Specialist for Powerhouse Controls in Cambridge, Canada. This hybrid full time role focuses on NEXIA support, maintenance, and software updates to enhance customer experiences. You will play a key role in providing day-to-day technical support for NEXIA, managing customer inquiries, and ensuring smooth software updates across industrial automation systems.
This position involves proactive system maintenance, documentation, and explicit communication with clients regarding their support needs. Your expertise will directly impact customer satisfaction and service delivery effectiveness. Key Responsibilities:
Classify and prioritize customer support issues effectively
Execute diagnostics and provide troubleshooting assistance
Document support interactions comprehensively
Conduct regular system health checks and configuration reviews
Validate installations of software updates and patches Requirements:
Proven experience in software support and customer service
Familiarity with system maintenance procedures
Excellent communication and diagnostic skills
Knowledge of cybersecurity best practices
Ability to manage urgent support cases Enhance your career and leverage your technical skills to support NEXIA software at Powerhouse Controls.