Position Summary

Temporary Part time Support Staff positions (August 31, 2026 – September 11, 2026)

Ancillary Services is seeking Part time Operations Success Support Assistants to assist with student start-up activities for the Fall 2026 term. This role involves providing front-line customer service and supporting the distribution of student materials, including ONECards.

Operations Success Support Assistants will be scheduled for up to 24 hours, Monday to Friday for varying shifts between 8:30am and 5:00pm. Positions are available at multiple campuses, including Kitchener, Waterloo, Cambridge, Guelph, Milton and Brantford.

Responsibilities
Provide courteous and professional front-line support to students
Distribute student resources and verify information for resource requests
Process transactions using point-of-sale and related software systems
Direct students to appropriate services and locations




Assist with order fulfillment, including picking, processing, packing and shipping
Assist with organizing, stocking and labelling inventory
Facilitate queue management to ensure efficient service delivery
Summarize and escalate complex cases to management for resolution
Perform other duties as assigned

Qualifications
Completion of a one-year post-secondary certificate is required
Minimum of six months of relevant front-line work experience is required
Experience in a fast-paced retail or customer service workplace is an asset
Strong communication skills and a customer-facing approach
Ability to quickly learn and adapt to new technologies

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📌 Part Time Operations Success Support Assistant Kitchener
🏢 Conestoga College School of Business
📍 Kitchener