Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Product Operations & Customer Engagement, DisputesServices within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. The Disputes Solutions Product team is seeking a Director,



Product Operations to lead customer migration initiatives for Mastercard's next generation disputes platform and API solutions. This is a highly visible, customer-facing leadership role responsible for partnering with issuers, acquirers, processors, fintechs, and other global customers as they transition from legacy dispute management solutions to Mastercard's up-to-date API-based capabilities. The successful candidate will serve as a trusted advisor to customers throughout their transformation journey, helping them define migration scope, assess operational impacts, quantify business value, identify technology requirements, and execute implementation plans that drive successful adoption. This role requires a unique combination of customer engagement, program management, operational consulting, process design, and technical acumen. The Director will collaborate closely with Product Management, Technology, Advisors Consulting Services, Customer Delivery,

📌 Director, Product Operations & Customer Engagement, Disputes (Toronto)
🏢 Mastercard
📍 Toronto